Manufacturing Defects

Bratma replaces pieces solely for genuine manufacturing defects such as holes, stitching failures, or significant color bleeding.

Claims Process

• Report defects within 7 days of delivery with photos
• Contact us via WhatsApp or email with order ID
• Approved claims receive replacement pieces

Non-Returnable Items

Custom orders, items with printing applied by third parties, and items damaged after delivery are not eligible for return.

Refunds

Refunds are processed only for cancelled orders before dispatch. Post-dispatch, only replacement for defects applies.